Your data: export and deletion

Last updated: 24 October 2026

Keep a copy, remove what you no longer need and understand what remains.

Export before you delete.

Open your profile settings and look for Your data → Export my data. The account export includes supported account records, conversations, settings and content. It is not a complete backup of an entire shared workspace. Download important original files separately where available.

The export removes account credentials such as passwords and connection tokens. It can still contain sensitive content, and encrypted vault records may include material needed for offline recovery. Store the export securely and do not share it publicly.

Delete your account.

In your profile’s Your data controls, choose Delete account and follow the confirmation steps. You may be asked to type DELETE and supply your password. Export needed information first; deletion is intended to be permanent.

The deletion process attempts to revoke supported connections, cancel associated billing, remove personal conversations and files, and delete supported account-owned records. It also removes the keys for the personal memory stream where that feature is enabled. External revocation or cleanup can fail, so read any reported errors and contact support rather than assuming every system has finished.

What can remain.

Shared conversation posts can remain with account attribution removed, so the shared discussion still makes sense.
Shared Spaces, team resources and organisation-owned content may need separate action by an owner or administrator.
Billing, audit and security records, including an email hash used by the erasure process, can remain for their separate purposes.
Provider records, logs, backups and copies already held by recipients follow their own retention and deletion processes.

There is no single published deletion deadline covering all of these systems. We will explain the applicable process and handle legal rights requests within the deadlines required by applicable law.

Delete one item or disconnect an account.

Use the delete controls available on chats, documents and other items. Moving an item to an archive is not the same as deleting it. Shared items may need an owner or administrator.

Disconnect services in your connection settings. Where supported, a7i.ai attempts to revoke the provider’s permission. If revocation fails or is unsupported, remove access in the provider’s settings too. For Google, use Google Account permissions. Disconnecting does not remove saved chats or documents that already quote the service.

Need help or cannot sign in?

Email support@a7i.ai with “Data request”, your account email and workspace address. Say whether you want an export, a specific item removed or your account deleted. We may need to verify your identity and coordinate with your organisation’s administrator. Never send a password or access token.